ri777 Privacy Policy

ri777 ("we", "us", "the Platform") is committed to protecting the privacy of everyone who uses our website at ri777.bet. This Privacy Policy describes in plain language how we collect personal information, why we need it, how we use it, who we may share it with, and what rights you have over your own data. By registering an account or otherwise using the ri777 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy forms part of ri777's Terms and Conditions and should be read alongside them. If you disagree with any part of this policy, please do not use the Platform. For questions, contact our support team at [email protected].

1. Who We Are

ri777 is an online casino and sports betting platform operating the website at ri777.bet, serving players across Bangladesh. For the purposes of this Privacy Policy, ri777 acts as the data controller in respect of personal data collected through the Platform. We are responsible for deciding how and why personal data is used, and for ensuring it is handled in a manner consistent with this policy and applicable data protection principles.

Our registered contact for all privacy-related enquiries is our support team, reachable at [email protected]. We aim to respond to all privacy requests within 24 hours (Bangladesh Standard Time, UTC+6).

2. Information We Collect

We collect different categories of personal information depending on how you interact with the ri777 Platform. The main categories are:

• Registration data — your full name, date of birth, email address, mobile phone number (including bKash/Nagad-registered numbers), and a username and password you choose.
• Identity verification (KYC) data — copies of your National Identity Card (NID), passport, driving licence, or utility bill that you submit to verify your identity and age before processing withdrawals.
• Financial data — transaction history, deposit and withdrawal amounts and methods (bKash, Nagad, Rocket, Upay, bank transfers), and account balance information.
• Gaming activity data — bets placed, games played, session duration, win/loss records, and responsible gaming preferences such as deposit limits or self-exclusion status.
• Technical and device data — IP address, device type, operating system, browser type and version, time zone, and pages visited within the Platform, collected automatically through cookies and server logs.
• Communications data — records of emails, live chat transcripts, and support tickets exchanged between you and the ri777 support team.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or to fulfil responsible gaming obligations.

3. How We Use Your Information

ri777 uses personal data only for legitimate, clearly defined purposes. We will never use your data in a manner that is incompatible with the reason it was originally collected. Our primary purposes are:

• Account creation and management — to register your account, verify your identity, and manage your profile and preferences on the Platform.
• Service delivery — to process your deposits and withdrawals, settle bets, credit bonuses, and deliver the full range of ri777 casino and sports betting services.
• Legal and regulatory compliance — to meet anti-money-laundering (AML) obligations, age verification requirements, and any other applicable legal duties.
• Responsible gaming — to monitor gaming patterns, apply deposit limits or session time-outs you have requested, and identify behaviour that may indicate problem gambling so we can offer appropriate support.
• Marketing and promotions — to send you information about offers, bonuses, and tournaments that may interest you, but only where you have provided consent. You may withdraw consent at any time by contacting [email protected].

4. Legal Basis for Processing

ri777 processes personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity — processing required to create your account, fulfil your bets, process payments, and provide the services you signed up for.
• Legal obligation — processing required to comply with AML regulations, age verification duties, fraud prevention, and law enforcement cooperation.
• Legitimate interests — processing for platform security, fraud detection, improvement of our services, and internal analytics, where these interests are not overridden by your rights.
• Consent — processing for marketing communications, which you may withdraw at any time.

Where we rely on consent, withdrawing that consent will not affect the lawfulness of processing carried out before the withdrawal. It will also not affect processing carried out for other legal bases.

5. Sharing Your Information

ri777 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors — licensed payment service providers (including bKash, Nagad, and banking partners) who need your financial data solely to process transactions on your behalf.
• KYC and fraud prevention partners — identity verification and anti-fraud service providers who assist us in verifying your identity and detecting suspicious activity.
• Law enforcement and regulatory authorities — where we are legally required to disclose information in connection with investigations of fraud, money laundering, or other criminal activity.

All third parties who receive personal data from ri777 are required to handle it securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We do not permit our partners to use your data for their own marketing purposes.

6. Data Security

The security of your personal data is a priority for ri777. We implement a combination of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption applied to all data in transit between your device and our servers, ensuring no third party can intercept your login credentials, payment details, or personal information.
• Encrypted storage of passwords and sensitive fields. Passwords are never stored in plain text; we use industry-standard hashing algorithms.
• Access controls limiting which staff members can view sensitive player data, with all internal access logged and auditable.
• Regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite these protections, no online system is entirely risk-free. If you suspect that your ri777 account has been compromised, please contact [email protected] immediately so we can secure your account and investigate the incident.

7. Cookies & Tracking Technologies

ri777 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to understand how players use our services so we can improve them. We use three categories of cookies:

• Strictly necessary cookies — essential for core functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled without breaking the Platform.
• Performance and analytics cookies — used to collect anonymised data about how pages are used, which games are most popular, and where technical errors occur, helping us improve the Platform.
• Preference cookies — used to remember your language setting, display preferences, and other choices so you do not have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling performance or preference cookies may affect your experience on the Platform but will not prevent you from accessing core services.

8. Data Retention

ri777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Our standard retention periods are:

• Account data — retained for the duration of your active account and for five (5) years after account closure to meet AML and legal record-keeping requirements.
• KYC documents — retained for five (5) years after account closure or last transaction, whichever is later, in compliance with financial regulations.
• Transaction records — retained for five (5) years for financial audit and AML compliance purposes.
• Support communications — retained for two (2) years from the date of the last communication to allow us to reference prior interactions if a dispute arises.

9. Your Data Rights

As a user of the ri777 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your account username and a description of your request. We will respond within 24 hours (Bangladesh Standard Time) and aim to resolve all requests within 30 days.

Your rights include: the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete data; the right to request erasure of data we no longer have a legal basis to retain; the right to restrict or object to certain processing activities; and the right to withdraw consent for marketing communications at any time. Please note that some rights may be limited where we are required by law to retain certain data (for example, AML records).

10. Children's Privacy

The ri777 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to ri777, please contact us immediately at [email protected]. Upon verification, we will delete the relevant account and all associated personal data without delay.

• We use age verification checks at the point of registration and during KYC review to prevent underage access. Players who provide false information about their age will have their account permanently closed and any winnings forfeited.
• If you are concerned about a young person's gambling activity, ri777 encourages you to seek guidance from our Responsible Gaming page, which outlines the support tools available to players and their families.
• We run periodic audits of our registration data to flag accounts that may have been created by underage individuals based on behavioural signals and document inconsistencies.
• ri777 also supports the option for parents or guardians to contact us to place a restriction on a specific device or IP address if they have reason to believe a minor in their household is attempting to access gambling services.
• Any account found to belong to a person under 21 will be immediately suspended pending investigation, and all deposits made by that account will be refunded to the payment source used, minus any applicable processing fees.

Our commitment to protecting minors is absolute. We treat all child-safety related reports as the highest-priority incidents in our support queue.

11. Updates to This Privacy Policy

ri777 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will endeavour to notify registered users by email.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how ri777 protects your personal data.

12. Contact & Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how ri777 handles your personal information, please contact our dedicated support team. All privacy requests are handled confidentially and with urgency.

Email: [email protected]